Fokuso Coaching & Training

From Misunderstanding to Connection: A Team Finds Its Way Back

A case study from Fokuso Coaching & Training, the Netherlands.

The Situation

Two participants reviewing a printed MindSonar profile during a team day at Fokuso.
Two participants studying their MindSonar profiles during the team day.
A school in the middle of the Netherlands reached out to Fokuso Coaching & Training for support with a team that had come to a standstill. Ten teachers, men and women, were working toward a shared goal: preparing students for their final exams. Genuine collaboration, however, had all but disappeared. The atmosphere was tense. Misunderstandings piled up in the staff room. One person felt their colleagues were too casual about things. Another felt that every minor detail was being blown out of proportion. One team member came across as someone who often pushed back and kept returning to the same points. Another withdrew, adapted to whoever was loudest, rarely made his own voice heard. Meanwhile, the overall results were actually quite solid. No one on the team could see that anymore.

The Root of the Problem

The team did not understand each other. This was not because people lacked the will to collaborate, but because no one had insight into why the other person behaved the way they did. Different work values and different ways of seeing. Without understanding those differences, behavioural contrasts get misread. Not as accusations flying back and forth, but as quiet friction that wears people down.

The Approach

Team members leaning over MindSonar profile posters during the F5 feedback session.
Team members writing anonymous feedback on each other’s profiles, following the F5 method.
Fokuso used two tools. MindSonar. A profile that provides insight into the thinking styles and values a person applies at work. Not a label, but a mirror. The F5 Method. A structured approach in which team members give each other anonymous feedback based on their profiles. Because the feedback is anonymous, the sting disappears. Judgements do not surface directly. What remains is honest, recognisable insight. The ten teachers completed the MindSonar profiles, exchanged anonymous feedback, and worked through the outcomes together during a team day.

What Happened

Two team members reading a MindSonar profile together at a long table in the Fokuso studio.
Two colleagues working through the outcomes together, one of the quieter moments of the day.
The anonymity turned out to be the key element. Because team members did not know who the feedback came from, the automatic defensiveness fell away. Space opened up to genuinely listen, both to what others experienced and to what each person’s own profile revealed. The conversation shifted from who is right to how each person actually looks at the work. Team members discovered each other’s blind spots and strengths. For the first time, they understood why one colleague always pushed for more detail, driven by a deep-rooted need for quality and structure. They also saw why others kept wanting to protect the bigger picture.

The Breakthrough

Two moments stood out. The team member who had often been read as the difficult one, the colleague who kept returning to the same concerns, openly shared at the end of the day that he felt heard and seen for the first time in years. Another colleague, who typically operated reactively and let his attitude be shaped by those around him, realised that he was allowed to step forward. His knowledge and perspective were genuinely valuable to the team, in line with his profile rather than in conflict with it.

The Results

  • From mutual misunderstanding to mutual understanding.
  • Insight into each other’s motivations and work values.
  • Concrete tools for better collaboration.
  • More energy and ownership within the team.
  • A team day experienced as a genuine turning point.

What This Shows

Collaboration rarely breaks down because people do not want to work together. It breaks down because people do not understand each other. When what drives someone becomes visible, and when there is enough safety to talk about it, the dynamic changes. Problems are not avoided, they are examined through the right lens. Does your organisation have a team that is stuck, or one that shows more potential than its current output suggests? Fokuso guides teams using proven methods such as MindSonar and the F5 approach. Get in touch at www.fokuso.nl. To learn more about MindSonar, visit mindsonar.info.

About the practitioner: Jan van der Werf, Holistic Coach

Sometimes you get stuck. In your work, in your team, or simply in yourself. You notice that you keep ruminating, spend too much time in your head, or lose energy. These are precisely the moments when Jan helps you bring movement back. Through Fokuso Coaching & Training, Jan has been offering individual coaching, team coaching, and training programmes such as mindfulness (MBCT), ACT, and systemic work for more than ten years. Not abstract, but down to earth and practical. The focus is on strengthening resilience, focus, and balance. Jan believes that everyone has the capacity to grow, even when things are difficult. His approach is intensive, results-oriented, and at times confronting, yet always delivered with empathy and respect for each person’s unique story. Small steps can lead to significant change: less stress, more calm in the mind, energy in the body, and clarity in decisions. Plan your appointment at Fokuso and make the difference today. www.fokuso.nl · 06 5264 0611 · info@fokuso.nl

Unlocking Team Potential: The Power of Using Thinking Style Analysis In Team Development 

Unlocking Team Potential: The Power of Using Thinking Style Analysis In Team Development 

Introduction:

In the current business landscape, teamwork has emerged as one of the most acute factors in achieving success. Teams with diverse skills and perspectives often outshine individuals who work alone. However, unlocking a team’s full potential requires a deep understanding of the individual thinking styles of individual members. By having this awareness, leaders can leverage the strengths of each member and overcome any weaknesses, leading to better decision-making, higher productivity, and superior results.

Neurolinguistic Programming (NLP) has been widely used in business for quite some time now and has proven to be a valuable tool for development. With the rise of technology and innovation, various NLP tools are available to practitioners to help them facilitate individuals or teams to achieve their desired outcomes. One such tool that is underutilized in NLP is ‘Metaprogrammes’ or thinking styles.

Many professionals still prefer using personality assessment tools that tend to categorize individuals into only four descriptors or points and provide an overview. This approach can be too restrictive and usually does not consider the complexity of an individual’s thought process in different contexts. Metaprogramme analysis fills this void. 

In NLP, we learn about the importance of modeling behavior. One key aspect is understanding our values, beliefs, thought processes, and perceptions in different situations. By examining our metaprogrammes, we can analyze and uncover the underlying cognitive diversity that influences how we think and behave in particular contexts. I have met many NLPers who don’t understand the power of metaprogrammes, and to be honest, I was one of them. 

Identifying and applying metaprogrammes unique to each individual requires active listening and observation of verbal and nonverbal cues. There are online tools available to assist in this process. By understanding cognitive styles, practitioners can help individuals achieve peak performance. Unfortunately, many people tend to oversimplify metaprogramme applications and ignore the dynamic nature of their context-specific use.

Understanding Metaprogramme Patterns:

Using metaprogramme analysis helps individuals obtain a deeper understanding of their cognitive preferences, values, and motivations. With insights into problem-solving, decision-making, and interpersonal interactions, thinking patterns empower individuals to unlock their full potential and achieve their goals.

One of the significant advantages of utilizing metaprogrammes for team development is that they enable organizations to gain valuable insights into the collective mindset of their teams. By analyzing the collective metaprogrammes, teams can identify their strengths and weaknesses and devise strategies to enhance team dynamics and communication.

When working with teams, avoiding technical terms like ‘metaprogrammes’ is a good idea, which can be unclear for some people. Instead, using more familiar terms like ‘thinking patterns’ or ‘cognitive styles’ when referring to the same concept is better. This helps to ensure that everyone on the team is on the same page and can understand the discussion without feeling left out particularly when explaining no one pattern is better than another but all are required with teams at different points. 

The Power of Thinking Styles in Team Development is:

1. Enhanced Communication:
People with varying thinking styles may have distinct ways of interpreting information, which could lead to misunderstandings and hinder collaboration. By recognizing and appreciating these differences, teams can develop more effective communication strategies that cater to the unique needs of each individual. 

2. Improved Problem-Solving:
By bringing together individuals with different cognitive approaches, teams can tap into various perspectives to analyse challenges and develop innovative solutions. Thinking patterns help teams leverage diversity to solve problems effectively and better understand strengths and weaknesses in different situations.

3. Increased Adaptability:
By recognizing each team member’s unique preferences and strengths, leaders can allocate tasks and responsibilities within their teams that best match their abilities. This approach also builds trust and respect, fostering a supportive work environment. 

4. Conflict Resolution:
Recognizing that different team members may have unique approaches to handling conflicts and acknowledging these differences allows for strategies that cater to individual preferences to be developed. 

5. Strategic Planning:
By analyzing team members’ cognitive preferences and thinking styles, leaders can gain valuable insights into their team. This information can then align tasks and responsibilities with individuals with the most relevant cognitive strengths, improving the team’s role satisfaction and overall performance. 

6. Team Cohesion and Trust:
Thinking patterns provide insight into how individuals perceive the world, including their values, beliefs, and motivations. When team members trust and respect each other’s thinking styles, they are more likely to work together effectively. 

7. Skill Gap Identification and Strategic Recruitment:
Integrating thinking patterns into the recruitment process enables the creation of targeted job profiles and the assessment of candidates based on the team’s requirements, ensuring new starters are a better fit for the team and addressing skill gaps more effectively. 

8. Communicating with impact
Every word we use has the power to either uplift or harm people. By understanding the communication style of our team, we can leverage language to guide them towards positive change or adaptation. By understanding and working with each team member, the leader speaks and acts for the entire team’s benefit.

How We Do This: 
Enhancing team performance encompasses three elements providing:  

  • Decoding and giving feedback to individuals. 
  • Conducting a Team Day- to enable team members to decode each other.  
  • Devising a coach in the room profile. 

Providing individuals with one-on-one coaching and feedback on their metaprogrammes helps them share their thoughts, opinions, and perceptions. This feedback allows them to understand themselves better so they can understand others. Accurate analysis of metaprogrammes allows individuals to identify their weaknesses and areas for growth, which enables them to form strategies to improve their skills.

Conducting a Team Day

By prioritizing understanding of others, team members develop a better understanding of each other. 

During the Team Day, everyone works through a personalized booklet that contains relevant information and exercises related to their work. Each team member has a quick reference guide to access the various thinking patterns and their definitions easily.

The facilitator, will guide the team through the booklet, providing insights on approaching and communicating with others to motivate and inspire them. 

During the session, individual criteria or values are explained, each metaprogramme  and groups of metaprogrammes are explained and described in body language and verbal language giving the impact of each.  Specific exercises are undertaken as a group to deepen the team’s understanding. 

Cooperation is gently enhanced by understanding team members’ cognitive styles. For example, a manager and a colleague may have different thinking styles. Still, they can find ways to complement each other by acknowledging and appreciating their differences in communication and motivation. They can then discover their combined perspectives are more effective.

Individual team profiles are displayed in the room. These are usually anonymized to help the team focus on the profile rather than the individual. The primary task of each participant is to comment on each poster regarding the profile’s strengths, areas for improvement, how that profile can help them grow, and potential frictions and irritations they may have with these profiles. 

The day also includes activities to understand the department’s behaviors and the customer’s needs. 

Outcomes for the participants for the day:

1. Understand my purpose and why I do what I do: 
This will help participants understand how their work aligns with their values and purpose.

2. Understand the impact of our department and company on our customers and consumers: 
This will help participants understand how to improve processes and deliver better results.

3. Understand what motivates me and how I communicate: 
This will aid participants in gaining a deeper understanding of themselves and how to communicate effectively with colleagues and customers.

4. Identify potential areas of conflict and learn how to prevent them from arising:
This will enhance team collaboration and productivity.

5. Learn how to transform conflicts into opportunities for growth and support: 
This will foster stronger relationships with colleagues and customers, creating a more positive work environment.

6. Network with other individuals: 
This helps participants broaden their understanding of the industry and develop innovative approaches to their work.

Devising Coach in the Room poster 

The team are left with two posters: one showcases the team’s collective thinking patterns, and the other is a coach-in-the-room poster. 

The coach-in-the-room poster highlights the team’s weaknesses( although the better term is blind spot). When they come together, they can refer to the poster to remind themselves to ask the questions they might not usually ask.

The ongoing benefits of the day and the posters are:

1. Enhanced Understanding:

Team members can gain a deeper understanding of their own and their colleagues’ cognitive patterns. This awareness can lead to better communication and collaboration, as team members can adapt their communication styles to align with the preferences of others.

2. Improved Questioning Skills:

Understanding metaprograms enables individuals to ask more insightful and targeted questions. This can be particularly valuable in problem-solving and decision-making processes, as team members learn to approach challenges from different perspectives.

3. Annual Review and Continuous Improvement:

   The practice of metaprogram analysis can be incorporated into annual reviews, fostering continuous improvement within the team. Team members can reflect on their metaprogramme preferences, identify areas for growth, and set goals for personal development.

4. Team Dynamics and Composition:

<